Last week I wrote a quick introduction to the MSR Lightning Explore Snow Shoes. I liked most aspects of the snow shoes, but I had problems bindings. The single strap over my toes was extremely tight and created a pinch point. By the end of a 3 mile hike, two of my toes were actually bleeding.
After writing the introduction, I wrote an email to the MSR Customer Service Department. I asked them if it would be possible to change out the Explore bindings on my snow shoes with the Ascent version. I was hoping that MSR would allow me to buy the Ascent bindings and install them myself. The response I got was quick and generous.
I am sorry to hear of your experience with your new snowshoes – the Lightning Ascent binding will indeed fit on your Explore frame. If you reply with your shipping address I will have a pair of Ascent bindings sent to you at no charge.
Andrew | Cascade Designs
Thank You MSR Customer Service
I want to thank Andrew and the entire staff at MSR & Cascades Design. This is the type of response that makes MSR a company the outdoor community can rely on. Their willingness to put end-user experience ahead of the bottom line shows their dedication to providing a superior product. Thank you MSR!